LEGAL POLICIES
Please review our legal policies. By using SOLOLVL, you agree to these terms and conditions.
Refund Policy
Last updated: November 26, 2025.
Our Commitment
SoloLvl is committed to customer satisfaction. We offer refunds in specific circumstances as outlined below.
When Refunds Are Provided
You may request a refund if:
- Service has not begun
- Contractor has not invested time in your order
- SoloLvl is unable to complete the service as described
- Product description is materially incorrect
- Order not started within 24 hours (for time-sensitive services)
When Refunds Are NOT Provided
Refunds will not be issued if:
- Service has been completed successfully
- Customer changes their mind after service begins
- Customer provides incorrect account information
- Service is interrupted by Customer login
- Delays occur due to game updates, patches, or server issues
- Customer violates our Terms of Service
- More than 30 days have passed since the order
Partial Refunds
If a service is partially completed, we may offer a partial refund proportional to the work remaining.
Refund Process
- Contact our support via Discord or Telegram
- Provide your order ID and reason for refund
- Our team will review within 24-48 hours
- Approved refunds processed within 3-5 business days
Cryptocurrency Payments
For cryptocurrency payments:
- Refunds may be issued in the original cryptocurrency
- Or as equivalent USD value (at our discretion)
- Network fees may be deducted from refund amount
Store Credit Option
In some cases, we may offer store credit instead of a monetary refund. Store credit:
- Does not expire
- Can be used on any service
- Is non-transferable
Disputes
If you disagree with a refund decision, please escalate to our management team via Discord.